last revision on 17 March 2017
User's Acknowledgment and Acceptance of Terms
Overview of our Services
Tier 1 [standard] virtual assistant services are administrative, secretarial, and clerical in nature. Some examples of standard services include research, phone calls, purchases, travel booking, scheduling, copy editing, bill payment, email processing, expense reports, data entry, and social media (or other) execution.
Tier 2 services include, but are not limited to, copywriting, print media, design, e-marketing, or web development.
Tier 3 services are available at request and include, but are not limited to coaching, business development, full project management, or advisory role.
We understand that needs may cross tiers. It is the clients' responsibility to be forthcoming if nature of the relationship between them and needs of their assistant becomes such.
You may not use your virtual assistant or any of the services to engage in any illegal or immoral activity.
Tasks and requests are non-transferable. You cannot sell or give away hours on your plan. Each subscription should have only one account owner who is the primary contact for the duration of the subscription unless otherwise arranged. A second contact person/client may be added to the account, at any time, for a flat monthly fee. If this interests you, please contact firstname.lastname@example.org.
All Professional Virtual Solutions LLC plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle. You may upgrade at anytime as long as your assistant has the availibility (the option to switch assistants is also available). Downgrading your hours on the account is also possible at monthly renewal with a 14 day written notice via email.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Professional Virtual Solutions LLC shall constitute a material breach of this agreement and the assistants' contract and be subject to damages paid by the client as equal to two (2) years of current subscription service currently assigned as well as immediate termination of service.
Requests & Tasks
Submission of each request (task) should be by email, phone, or text message (SMS or other). We ask that requests are sent in a way that allows for tracking by both you and your assistant. The way in which a client and assistant communicate and boundaries set are internally regulated (by and between one another). This mutual respect ensures the best and fastest possible turn around for each task. And the most productive and trusting relationships.
Last minute requests and communication (ie. calls) are sometimes do-able, but not always guaranteed. The respect is mutual.
If you ever feel like the service could be better, contact us by emailing email@example.com.
Ownership and Confidentiality of Work Product
If a virtual assistant of Professional Virtual Solutions LLC creates anything original for you, all intellectual property rights thereto, are the sole and exclusive property of the Client upon payment for work rendered. However certain work which is not specific to you or your business such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), Professional Virtual Solutions LLC grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. Professional Virtual Solutions LLC owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that Professional Virtual Solutions LLC will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your sensitive information and your intellectual property and, to the extent your confidential information or intellectual property incorporated into the Work Product, it will be removed before any use or disclosure by Professional Virtual Solutions LLC to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to Professional Virtual Solutions LLC or one of it's virtual assistants that you reasonably expect Professional Virtual Solutions LLC to keep confidential, including your personal information (i.e., your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Professional Virtual Solutions LLC or one of its' virtual assistants; (2) was or becomes available to Professional Virtual Solutions LLC or one of its' virtual assistants on a non-confidential basis prior to your disclosure of the information to Professional Virtual Solutions LLC or one of its' virtual assistants; (3) is independently developed by Professional Virtual Solutions LLC or one of its' virtual assistants without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other requests for an investigation or legal proceeding or where disclosure is necessary to protect Professional Virtual Solutions LLC's rights or property, or the rights or property of one of its' virtual assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks, and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with the creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your virtual assistant completes for you. Either party will not be liable for lost prof - or its any indirect, incidental, consequential, or special damages of any nature whatsoever, including, without limitation, damages arising from any work product asked to be completed. What we will promise is that we'll do our best to provide the most accurate, most useful information available and we know our assistants at Professional Virtual Solutions LLC do this better than anyone else. However, if we give you information or results that are wrong, although we'll be genuinely sorry, you can't hold us liable for it (or the results) legally or morally.
Nothing in this Agreement shall be construed to create an employment relationship, partnership or joint venture between you (Client), Professional Virtual Solutions LLC, or virtual assistant that you have been assigned.
All Professional Virtual Solutions LLC plans are recurring subscriptions, billed on a monthly schedule. Cancellation notice must be received and confirmed, in writing, via email, within 30 days of your next billing date.
To cancel, please email your assistant or firstname.lastname@example.org and advise us of your request to cancel service.
Termination of Service
We reserve the right to terminate the service of a Professional Virtual Solutions LLC client at any time — for any reason. That means that rarely and under great duress, we may end our relationship with a client for any number of reasons including but not limited to the following:
- If the client is constantly requesting tasks outside the scope [see: Overview of our services] of their service plan and we're unable to find a solution.
- If the client is abusive to his/her assistant or any other Professional Virtual Solutions LLC team member.
- If the client is requesting illegal or morally unethical assignments.
- If payment for service has failed for more than five (5) consecutive calendar days. If payment is past due and still owed, we have the right to assess a 20% late fee for every 30 days past due until paid in full.
We will give 14 days notice where applicable and reasonable.
Professional Virtual Solutions LLC Terms of Service Non-solicitation Provision
I acknowledge that Professional Virtual Solutions LLC has made substantial investments in recruiting, training and matching skilled assistants with each of its members and that Professional Virtual Solutions LLC has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Professional Virtual Solutions LLC has agreements with its' assistants that protect this interest by requiring that Professional Virtual Solutions LLC's assistants will not accept any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Professional Virtual Solutions LLC subscriber to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that without prior consent of Professional Virtual Solutions LLC that during my subscription term and for a period of twelve (12) months immediately following the termination of my relationship with Professional Virtual Solutions LLC for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit or hire any Professional Virtual Solutions LLC assistant who is or was assigned to me at that time or who was assigned to me within the six (6) months preceding termination of my relationship with Professional Virtual Solutions LLC to leave his or her engagement with Professional Virtual Solutions LLC and to work for me in any engagement directly or indirectly.